FAQ: Care, Sizing & Shipping | Murmurs by Unmute

Murmurs started with a specific and fairly unglamorous problem: you get cold sitting still.

Desk work means holding one position for hours, and thermostats — at home and in offices — are set for people who are moving around. The usual fixes don't survive contact with an actual working day. A throw blanket slides off the moment you reach for the keyboard. A coat indoors is bulky and makes it look like you're leaving. A cardigan does the job but rarely feels like anything.

So we made the piece we wanted at our own desks. Cut to stay on the shoulders without being held there. Open enough to leave your arms and hands completely free. Composed enough that you don't have to take it off when a call turns into a video call.

The point was never to be cozy for its own sake — it was to remove one small, constant distraction so you can stay in what you're doing. That the same piece works on a sofa, on a train, or over a coat in October is the part we like most.

Yes. We work with hotels, studios, offices and gifting programs. Visit our Partnerships page or email us with your organization, quantities and timeline.

Email us at murmurs@unmutee.co or use the contact form on our Contact page — either reaches the same inbox, and we reply within 2–3 business days. If you're writing about an existing order, include your order number.

Every piece lists its full fiber composition under Materials & Care on its product page — that's always the definitive source. Most of the range is wool, lambswool-cashmere or baby camel hair; the Whisper Triangle Wrap is an easy-care blend, and the Gather tote is cotton denim. We choose each material for how it behaves in use — warmth, drape, resilience, and how it wears over years rather than seasons.

Lambswool comes from a sheep's first shearing. It's finer, softer, and springier than standard wool, and it gives a piece structure and breathable warmth. Cashmere comes from the undercoat of cashmere goats — the fibers are far finer, so even a small percentage adds noticeable softness and drape. Baby camel hair comes from the soft underlayer of young camels; it's exceptionally light for the warmth it holds, with a subtle matte luster. We blend where the combination does something a single fiber cannot — softness without losing shape — and use a single fiber where it is already the right one, as with the 100% wool Hush blanket and the 100% cashmere Whisper scarf.

Learn more HERE

The prickle most people associate with wool comes from coarse fiber diameter, not from wool itself. Lambswool is finer than standard sheep's wool, and where we use it — the Lilt blanket and the Drift cape — it is blended with 10% cashmere to soften the hand further.

Not everything in the line is a blend. The Hush blanket and the Hush Petit wrap are 100% wool, spun fine rather than blended soft. The Whisper Long Cashmere Scarf is 100% cashmere — the finest fiber we use, and the piece most people can wear directly against bare skin. Full composition is listed under Materials & Care on every product page.

Most people who find ordinary wool sweaters uncomfortable are fine with these. Wool sensitivity does vary, though — if you have a diagnosed wool allergy, this isn't the right fabric for you.

Many of our pieces are made by hand in small batches — each product page tells you how that particular piece was produced. Where a piece is handmade, expect slight variation between individual items in texture, weave density, color depth and finished dimensions. That's a characteristic of the process rather than a defect. If something looks like an actual flaw rather than natural variation, send us a photo and we'll take a look.

Designed in the United States and made in China.

Our pieces are produced by mills in China, which has been the center of the world's cashmere and camel hair trade for generations — the large majority of the world's raw cashmere and camel hair originates and is processed in the region. For these particular fibers, that's where the material and the expertise are.

Closely, but not always perfectly. Screen calibration varies across devices, and natural fibers may exhibit slight batch-to-batch color variations. These differences are not considered defects. However, if the color is not right for you, an otherwise eligible, unused item may be returned within 14 days of delivery.

Natural animal fibers such as lambswool may develop a subtle wool scent when exposed to moisture, steam, or heat. This is a natural characteristic of the fiber and typically fades as the piece dries and airs out. Allow the piece to dry completely in a well-ventilated area and avoid prolonged exposure to high heat.

One size, intentionally oversized. Dimensions for each piece are listed on its product page under Fit. The cut is designed to sit across the shoulders, layer over a sweater or coat, or fold down compactly for travel — and it suits all genders and body types.

A ruana is the least complicated garment in this comparison and the most adaptable. Open front, no sleeves, no sizing, one generous panel of fabric. It is worth knowing the distinction not for the vocabulary, but because the construction is what determines whether a piece will actually work for the moments you are buying it for.

If you are looking for the shape itself, our Wool Capes & Ruanas are all cut as open-front ruanas in natural fiber, one size, handcrafted in small batches. If the cold office is the problem you're trying to solve and you stay seated, start with Hush Petit; if you need it to stay on when you get up, start with Ember Wool Cashmere Cape.

Read more at HERE

The capes are cut and sized to be worn — across the shoulders, over a coat, or wrapped for travel. The blankets are sized for a sofa, a chair, or across your lap at a desk. Plenty of customers use them interchangeably. If you want one piece that does both, start with a cape.

Yes. Folded lengthwise, it works as an oversized scarf. Open across the shoulders, it reads as a cape. It's the same piece either way.

These are built for transitional weather, layering, and indoor warmth rather than as a replacement for winter outerwear. Worn over a coat, or indoors at a desk or on a sofa, they're substantial. Of our blends, baby camel hair (Murmur) holds the most warmth for its weight.

No. Wool is breathable and regulates rather than simply insulating, which is why it works at a desk in an over-air-conditioned office in summer as well as on a sofa in January.

Learn more HERE

Most Murmurs pieces are dry-clean only or dry-clean recommended. Check Materials & Care on the product page, or the care label on your piece, for the exact instructions. Between cleans, airing is most of the upkeep: lay the piece flat or drape it over a chair for a few hours, away from direct sun. Blot spills rather than rubbing, and fold or loosely roll it to store rather than hanging it for long periods, since wool stretches under its own weight. For care instructions by piece, as well as pilling, spills, and storage, see our Care Guide.

Never machine wash. Warm water and agitation make wool, cashmere, and camel hair felt and shrink, and the change is irreversible. A washed item is also nonreturnable.

The Whisper Triangle Wrap is the only piece in the line that you can wash at home: hand-wash in cold water and hang to dry. Every other cape, blanket, wrap, and scarf, including the Whisper Long Cashmere Scarf, is dry-clean only or dry-clean recommended. Materials & Care on the product page is always the definitive source.

If your piece needs freshening rather than cleaning, air it out for a few hours somewhere dry and out of direct sun; wool sheds odors remarkably well on its own.

Blot — don't rub — with a clean, damp white cloth as soon as you can, working from the outside of the spot inward so you don't spread it. Let it air dry flat, away from radiators or direct heat. For anything oil-based or already set in, take it to a dry cleaner rather than experimenting.

No. Some pilling in the first few weeks is normal for natural fibers — it's short fibers working their way out of the weave, and it reduces significantly after the first season. Remove pills gently with a cashmere comb or fabric shaver. Don't pull them off by hand, which can draw out the longer fibers.

Clean it first — moths are drawn to body oils and food traces, not to clean wool. Then fold it and store it in a breathable cotton bag rather than plastic, which traps moisture. Cedar or lavender in the storage space helps.

Lightly, at first, and mostly with the camel hair and cashmere blends. It settles down after the first few wears. A quick pass with a lint roller handles it.

Shipping is free on every US order — no minimum, no threshold. For Canada, standard shipping is a flat rate shown at checkout, and free on orders over $450 CAD. For all other countries, rates are calculated at checkout based on your destination, and free standard shipping is available on orders over $500 USD.

Orders are processed within 3–4 business days, then travel 3–4 business days in transit — so expect your order roughly 6–8 business days after you place it, depending on how far it has to go. Processing takes longer during product launches and peak season. Delivery to Canada and other countries takes longer; the estimated delivery time for your address is shown at checkout.

Yes — expedited and overnight options are available at checkout, priced by your address and the weight of your order.

One thing worth knowing: faster shipping shortens the transit leg only. Every order still goes through processing first, so an overnight order arrives in about 3 business days rather than the next day.

We ship to the United States — as well as Canada and a selection of international destinations. If your country appears in the country selector at checkout, we can deliver to you. For orders outside the US, duties are included in our prices, and local taxes are either included or added at checkout.  Deliveries to Alaska, Hawaii, US territories, and international addresses take longer than the standard estimate.

Once your order is handed to the carrier you'll get a shipping confirmation email with a tracking number and link. If it hasn't arrived within a few hours of your shipping notification, check your spam folder before contacting us.

Check with neighbors, building staff, and around entryways first — carriers occasionally scan early or leave parcels out of sight. If it doesn't turn up, contact the carrier to open a claim, since they hold the delivery scan data and GPS record. Let us know at the same time and we'll help push it along. We can't take responsibility for packages the carrier confirms as delivered to the address on the order.

Photograph the box and the contents before unpacking any further, then email us within 7 days of delivery with the photos and your order number. We'll file the claim with the carrier and arrange a replacement or refund. If the box is visibly destroyed on arrival, you can also refuse it from the carrier outright.

We accept eligible returns for any reason within 14 days of delivery, including change of mind or personal preference. Items must be unused, unworn, unwashed, unaltered, and returned in their original condition with all original tags and packaging intact. Please contact us before sending anything back so we can approve the return and provide instructions.

Yes. We accept returns for change of mind or personal preference, including if you decide you no longer want the item or would prefer a different color, style, size, look, feel, or fit. Contact us within 14 days of delivery, and ensure the item remains unused, unworn, unwashed, unaltered, and in its original condition, with all tags and packaging intact.

We cannot accept returns for items that have been worn, used, washed, altered, or damaged after delivery. Returned items must be in their original condition, with all original tags and packaging intact, and must be free from stains, odors, pet hair, or any other signs of use.

Items marked Final Sale, gift cards, customized or made-to-order items, and limited-edition products identified as non-returnable are also ineligible for change-of-mind or personal-preference returns. Sale-priced items and orders placed using a discount code remain eligible unless they are clearly marked Final Sale.

If an item arrives damaged, defective, or incorrect, please contact us within the applicable reporting period. These issues will be reviewed separately under our Damaged, Defective, or Incorrect Items policy.

For US orders, Murmurs covers return shipping on all approved returns and exchanges. Once your request is approved, we will email you a prepaid return shipping label together with return instructions. For orders shipped outside the US, return shipping is the customer's responsibility — unless the item arrived damaged, defective, or incorrect, in which case we cover it.

We inspect returned items and process approved refunds within 3 business days of receiving them. If we sent you the wrong item, we will also refund any expedited or overnight shipping fee. Approved refunds are issued to the original payment method in the amount of the item’s price. Original shipping charges are non-refundable. For orders shipped outside the US, duties are included in the item’s price and are non-refundable, so the duty portion is deducted from your refund unless otherwise required by law. Once issued, the time it takes for the refund to appear depends on your bank or payment provider.

Yes, for US orders. If you would prefer a different color, style, or size, contact us within 14 days of delivery. Exchanges are subject to availability, and the returned item must meet all eligibility requirements. If a direct exchange is unavailable, we can process an eligible return so that you may place a new order. Orders shipped outside the US are refund-only — to exchange an item, return it for a refund, then place a new order.

Two situations, handled slightly differently.

Damaged in transit — photograph the outer box and contents before unpacking further, and email us within 7 days of delivery. If a box arrives visibly destroyed, you can refuse it from the carrier.

A manufacturing fault that shows up with normal use — such as a seam failing or unexpected dye transfer during recommended cleaning — email us within 14 days of delivery with photos and your order number. We look at these individually, and we're not hunting for reasons to say no.

Either way, we'll offer a replacement, refund, or store credit, and return shipping is on us.

Not usually. Small variations in texture, color depth, and dimensions can occur with natural fibers and handmade pieces and are not considered defects. If you are unsure, send us a photo and we will be happy to review it. If the item is otherwise eligible but simply is not right for you, you may request a return within 14 days of delivery.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay.

Contact us as soon as possible. Because orders take 3–4 business days to process, there's usually a comfortable window to catch one before it's packed — including changing the delivery address. Once an order has been handed to the carrier we can't recall it.

Not at the moment. Every order ships in a fabric bag and tissue inside the outer shipping box, so it arrives presentation-ready as is — most pieces don't need anything added.

Sometimes, but not always — small-batch production means certain colorways don't return. Sign up for our newsletter or follow us on Instagram for restocks and new drops.

No — Murmurs is online only, and everything ships direct from us. If that ever changes, our newsletter subscribers will be the first to know.