Return & Refund
Last updated: 09/05/2026
We hope you love your Murmurs purchase. If there is an issue with your order, please review the policy below. If you have any questions or need assistance, our customer care team is always happy to help.
Return & Exchange Window
Eligible return or exchange requests must be submitted within 14 days of the delivery date.
Requests submitted more than 14 days after delivery will not be accepted.
If you are unsure whether your order is eligible for a return or exchange, please contact our customer care team before sending the item back.
Eligibility
To be eligible for a return or exchange, the item must:
- Be unused, unworn, and in its original condition
- Have all original tags and packaging intact
- Be free from stains, odors, pet hair, washing, alterations, or other signs of use
- Meet the return or exchange conditions outlined in this policy
Murmurs reserves the right to refuse any return that does not meet these requirements.
If you have questions about the condition or eligibility of your item, please contact our customer care team for assistance.
Change of Mind
We accept returns and exchanges for change of mind or personal preference. This includes deciding that you no longer want the item or that you prefer a different color, style, size, look, feel, or fit.
Requests must be submitted within 14 days of delivery. Items must be unused, unworn, unwashed, unaltered, and in their original condition, with all original tags and packaging intact.
Minor color differences caused by lighting, photography, screen settings, or natural material variation are not considered defects. However, an otherwise eligible item may still be returned under this change-of-mind policy.
Damaged, Defective, or Incorrect Items
Damaged in transit — If your order arrives damaged, please contact our customer care team within 7 days of delivery.
Incorrect items or manufacturing defects — If you receive an incorrect item or discover a manufacturing defect, please contact our customer care team within 14 days of delivery.
Please include your order number and clear photos showing the issue so we can assist you as quickly as possible.
Once reviewed and approved, we may offer a replacement, exchange, store credit, or refund depending on the circumstances and product availability.
Items damaged through normal wear, improper care, misuse, or failure to follow the product care instructions are not considered defective.
Return Shipping
Murmurs covers the cost of return shipping on all approved returns and exchanges. Once your request is approved, we will email you a prepaid return shipping label together with return instructions.
Please contact our customer care team before sending anything back. Returns sent without prior approval may not be accepted or returned to you.
Original outbound shipping charges are non-refundable. If we sent you the wrong item, we will also refund any expedited or overnight shipping fee paid for that order.
Exchange
If you would prefer a different color, style, or size, please contact us within 14 days of delivery. Exchanges are subject to product availability, and the returned item must meet all eligibility requirements.
If a direct exchange is not available, we will process an eligible return so that you may place a new order.
Refunds
We inspect returned items and process approved refunds within 3 business days of receipt. Refunds are issued to the original payment method. Once issued, the time it takes for the refund to appear may vary depending on your bank or payment provider. Duties, taxes, and other delivery-related charges are non-refundable unless otherwise required by law.
If you have not received an approved refund after the expected processing period, please contact our customer care team, and we will be happy to help.
Final Sale Items
Items marked Final Sale, gift cards, customized or made-to-order items, and limited-edition products identified as non-returnable are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
Sale-priced items and orders placed using a discount code remain eligible for return unless they are clearly marked Final Sale.
Contact Us
If you have any questions about your order, return eligibility, exchanges, refunds, or damaged items, please contact our Customer Care team at murmurs@unmutee.co.
We are happy to assist with any questions before or after your purchase.
