Shipping policy
Last updated: 08/09/2026
We carefully prepare and pack every Murmurs order before it leaves our studio. Please review the information below regarding processing, delivery, and order tracking.
If you have any questions about your shipment or need assistance with an order, please contact our customer care team.
Order Processing
Orders are typically processed and shipped within 1-3 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
If you have questions about the status of your order before it ships, please contact our customer care team.
Delivery Time
Depending on your location and the shipping service selected, some orders may arrive as quickly as 3 business days after the order is shipped.
Actual delivery times vary based on destination, carrier service, weather, holidays, and other circumstances outside of our control.
Please note that the 1-3 business day processing period is separate from carrier transit time.
Estimated delivery dates provided at checkout or through tracking are estimates and are not guaranteed.
If your shipment is taking longer than expected, please contact our customer care team and we will be happy to assist.
Shipping Rates
Standard shipping is free on every U.S. order, with no minimum and no threshold.
Available shipping methods and any applicable expedited or overnight charges will be displayed at checkout before payment is completed.
Any free-shipping promotions or minimum-order requirements will also be shown at checkout when applicable.
If you have questions about available shipping options before placing an order, please contact our customer care team.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated or appears incorrect, please contact our customer care team for assistance.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact our customer care team as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact our customer care team. We will assist you in reviewing the shipment with the carrier.
A delivery delay alone does not automatically qualify an order for a refund.
Damaged Packages
If your order arrives damaged, defective, or incorrect, please contact our customer care team within 7 days of delivery with your order number and clear photos of the package and product.
Please refer to our Return and Refund Policy for complete information regarding damaged items, returns, exchanges, and refunds.
Returns and Exchanges
All returns and exchanges are subject to our Return and Refund Policy.
Eligible requests must be made within the applicable return period. We do not accept returns or exchanges due to change of mind or personal preference.
On approved returns and exchanges, Murmurs covers return shipping and will email you a prepaid return label.
If you are unsure whether your order qualifies for a return or exchange, please contact our customer care team before sending anything back.
Contact Us
If you have any questions about shipping, tracking, delivery, or your order, please contact our Customer Care team at murmurs@unmutee.co.
We are happy to help before and after your purchase.
