Shipping policy
Last updated: 09/30/2026
We carefully prepare and pack every Murmurs order before it leaves our studio. Please review the information below regarding processing, delivery, and order tracking. If you have any questions about your shipment or need assistance with an order, please contact our customer care team.
WHERE WE SHIP
We ship to the United States, Canada, and a selection of international destinations. If your country appears in the country selector at checkout, we can deliver to you.
ORDER PROCESSING
Orders are typically processed and shipped within 3–4 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information. If you have questions about the status of your order before it ships, please contact our customer care team.
SHIPPING RATES
United States. Standard shipping is free on every U.S. order — no minimum and no threshold. Expedited and overnight options, where available, are priced at checkout.
Canada. Standard shipping is a flat rate, shown in Canadian dollars at checkout. Standard shipping is free on orders over $350 CAD.
All other countries. Shipping rates are calculated at checkout based on your destination and the service you choose. Standard shipping is free on orders over $400 USD (or the equivalent in your local currency).
Free-shipping thresholds are based on the value of the items in your order, before shipping, duties, and taxes. The exact shipping options and charges for your order are always shown at checkout before you pay.
DUTIES AND IMPORT TAXES
For orders shipped outside the United States, applicable duties and import taxes are calculated and collected at checkout, and are shown as separate lines before you pay.
International orders are processed by our partner Global-e, which acts as the merchant of record for these purchases.
DELIVERY TIME
United States. Depending on your location and the shipping service selected, some orders may arrive as quickly as 3 business days after the order is shipped.
Canada. Standard delivery is estimated at 5–10 business days after the order is shipped.
All other countries. Delivery estimates depend on the destination and the service selected, and are shown at checkout.
Actual delivery times vary based on destination, carrier service, customs processing, weather, holidays, and other circumstances outside of our control. Please note that the 3–4 business day processing period is separate from carrier transit time. Estimated delivery dates provided at checkout or through tracking are estimates and are not guaranteed.
If your shipment is taking longer than expected, please contact our customer care team, and we will be happy to assist.
TRACKING YOUR ORDER
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow some time for the tracking information to update after you receive your shipping confirmation.
If your tracking information has not been updated or appears to be incorrect, please contact our customer care team for assistance.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, please contact our customer care team as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
REFUSED OR UNDELIVERABLE PACKAGES
If a package is refused at delivery, or is returned to us because it could not be delivered, we will refund the items once they are back with us in their original condition. Original shipping charges, duties and import taxes, and the cost of returning the package to us are not refunded, except where required by law.
LOST OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery may occasionally be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.
If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact our customer care team. We will assist you in reviewing the shipment with the carrier.
A delivery delay alone does not automatically qualify an order for a refund.
DAMAGED PACKAGES
If your order arrives damaged in transit, please contact our customer care team within 7 days of delivery. If you receive an incorrect item or discover a manufacturing defect, please contact us within 14 days of delivery. Please include your order number and clear photos showing the issue.
Please refer to our Return & Refund Policy for complete information regarding damaged items, returns, exchanges, and refunds.
RETURNS & EXCHANGES
All returns and exchanges are subject to our Return & Refund Policy. Eligible requests, including those based on change of mind or personal preference, must be submitted within 14 days of delivery.
For U.S. orders, Murmurs covers return shipping on all approved returns and exchanges. For orders shipped outside the United States, return shipping is the customer's responsibility. Please contact our customer care team before sending anything back.
CONTACT US
If you have any questions about shipping, tracking, delivery, or your order, please contact our Customer Care team at murmurs@unmutee.co. We are happy to help before and after your purchase.
